General

In the event of a refund SimpleOneClick will refund all the fees it has charged to facilitiate the transaction excluding fees charged by PayPal, which are refunded at PayPal's discretion.

Customers

Customer refers to anyone that has bought a product through the SimpleOneClick network/system, not to customers of the network itself who are defined as Vendors or Affiliate (see below).

As a customer you should consult with the vendor of any product to establish what your refund/guarantee rights are.  We encourage all vendors to clearly list this on their sales page but it doesn't always happen.

To claim your refund you should contact the support department of the company who sold you the product.

Vendors

You are a Vendor if you sell any product through the SimpleOneClick network/system.

In order to process refunds on your behalf you are required to provide SimpleOneClick with "Refund" permissions on your PayPal account. This is taken care of automatically when you link a PayPal account with your SimpleOneClick account. Removal of this permission will result in immediate suspension of your SimpleOneClick account.

You are free to set and enforce any refund policy on your own products but must honour any legal obligations applicable to your own sales.

SimpleOneClick treats fraud very seriously and prevents serial offenders from purchasing your products. If you suspect that someone has issued a fraudulent refund claim please bring it to our attention by emailing support@SimpleOneClick.com

Affiliates

You are an Affiliate if you promote any product through the SimpleOneClick network/system.

Any product that is sold through the SimpleOneClick network/system has a refund policy set by the vendor. You must keep enough funds in your PayPal account to accomodate any refund requests that are made. Failure to do so will result in the suspension of your account.

In order to process refunds on your behalf you are required to provide SimpleOneClick with "Refund" permissions on your PayPal account. This is taken care of automatically when you link a PayPal account with your SimpleOneClick account. Removal of this permission will result in immediate suspension of your SimpleOneClick account.